Got questions? We’ve got answers to help you get the most out of Monely.
Buy your desired NFC product from RoyalTap’s shop. Your purchase is completed directly inside the live dashboard, where your account will be automatically created. This ensures your items are ready to activate and manage right away.
Yes, we offer bulk ordering options for enterprises! For orders of 50 or more items, we provide unique customizations tailored to your needs. Visit our Enterprise Solutions page to learn more or get started.
We accept all major credit cards, including Visa, Mastercard, American Express, and other secure payment methods.
Yes, you’ll receive a confirmation email with all your order details. Once the purchase is complete, your live dashboard account is instantly set up, giving you immediate access to activate and manage your NFC items.
Shipping is free for orders within the US. International orders may have additional shipping fees, depending on the location.
For US orders, it typically takes 3-7 business days. International orders may take 7-14 business days, depending on the destination.
You’ll receive a tracking number via email once your order ships. Use this to monitor your delivery status.
Yes, we ship worldwide! Delivery times and costs may vary based on your location.
If you didn’t receive your order please check your tracking number to see the status or contact our support team and provide your order number.
Due to security reasons, programmed items cannot be returned. However, if the item is defective, we’ll replace it. You can find out more about our return policy here.
If your item is damaged during shipping, contact us within 7 days with photos, and we’ll arrange a replacement.
Unfortunately, we don’t offer refunds for custom-programmed items. If there’s an issue with your product, reach out to our support team. We understand that unique circumstances can occur, and we are committed to working with you on a case-by-case basis to find a resolution.
Yes! All NFC products come ready to use. Simply log into your dashboard, activate your item, and set your Live Mode destination.
Yes! You can update the destination link anytime through the dashboard without replacing your NFC product.
No special equipment is needed. Most modern smartphones support NFC, and for non-NFC devices, customers can use the barcode feature.
Our NFC tools are ideal for service professionals, retail businesses, event organizers, and anyone looking to collect reviews, share promotions, or streamline customer engagement.
Log in to your Live Dashboard and submit a support ticket for assistance. We also have a detailed Help Center to give you a step-by-step guide to everything you need.
Reach out through our contact form for inquiries.
We offer live chat and phone support at +1 (725) 241-3700.
Monday to Friday, 9:00 AM – 5:00 PM PST.
Live Mode is the digital destination your customers are directed to when they tap or scan your RoyalTap NFC products. It connects your physical items—such as cards, stands, or stickers—to an online page of your choice, like a review form, custom website, Google Business Profile, or any other link tailored to your needs. It also allows you to group multiple NFC items and remotely control them all at once.
When a customer interacts with your NFC item, they’re instantly taken to the page or link you’ve set in the dashboard. This could be your custom link, Google Business Profile, a branded landing page, or any web destination you prefer.
With Live Mode, you can:
Yes! You can group up to 50 NFC items to a single Live Mode or assign each item its own unique mode, making it easy to handle multiple locations or campaigns.
Of course! You can easily change the destination in your dashboard at any time. There’s no need to reprint or replace your NFC items—just make the updates, and they’re live.
Yes! You can move items between Live Modes anytime. Disconnect an item from its current mode and reassign it to a new one using the dashboard. This flexibility is perfect for adapting to changing business needs.
Don’t forget, premium features like a custom landing page and review guards are also available in a paid subscription.
Not at all! Basic features like Custom Link are included in the free plan. For additional tools like Review Guard, custom landing pages, and advanced analytics, you can upgrade to a premium plan or test them through a free trial.
Activated items are RoyalTap products grouped into a Live Mode, like cards or stands. They guide customers to your chosen destination when tapped or scanned.
Log in to your Live Dashboard, go to the Activate Items section located on your right-hand menu, select your Live Mode, choose the items, and click Activate. It’s that simple!
Yes, you can! Disconnect an item from one Live Mode and assign it to another anytime through the dashboard.
You will be able to see all activated items for the live mode that you have selected. Pending Items show unactivated products, while Activated Items list those ready to use.
If your activated item isn’t working, try the following steps:
-Check your dashboard: Ensure the item is listed under “Activated Items” and linked to a Live Mode. Only admins can view or manage activated items, so contact your admin if you’re an invited user.
-Test the NFC function: Confirm the issue isn’t with the device. Try tapping the item with a different device.
-Confirm Live Mode setup: Ensure the destination URL for your Live Mode is valid and active.
Still not working? Contact support for assistance.
Google Business Profile, previously known as Google My Business, is a free tool that helps customers find your business on Google Search and Maps. It also allows them to learn more about your services and leave reviews.
RoyalTap helps you quickly retrieve your Google Business Profile review link. You can set this link as the destination for your NFC items, allowing customers to leave reviews with just a tap—no hassle, no extra steps.
If RoyalTap can’t retrieve your Google review link, it might be because your Google Business Profile doesn’t display a physical address (e.g., service-area businesses) or due to a temporary glitch. In such cases, you can manually copy your review link from your Google Business Profile and add it to your RoyalTap dashboard. Need assistance? Our support team is ready to help!
No worries! You can create one using Google Business Profile. Once verified, link it to RoyalTap to start collecting reviews easily. You also have the flexibility to direct your customers to another place to leave reviews, like your social media pages.
Absolutely! You can edit your Google review link anytime in the dashboard, ensuring it always works seamlessly with your RoyalTap items.
It’s a unique QR code automatically created for each Live Mode. When scanned, it directs users to your desired destination of that live mode, like your review page, Google Business Profile, or a custom landing page.
Yes! Your barcode is basically your live mode’s destination. You can update the live mode destination in your dashboard anytime without needing a new barcode. It is a dynamic code that adapts to your changes, keeping things simple and flexible.
A custom landing page is a personalized and branded landing page tailored to your business needs and your NFC product. It can be anything you want—your contact hub, a showcase for important links, a review collection page, or even a promotional site. It’s all about creating a seamless and convenient experience for your customers.
Yes! You can upload your logo, add a tagline, and choose brand colors for the background, headings, and buttons. This makes your page visually appealing and aligned with your branding.
You can add up to 8 custom links, including your Google Business Profile, social media accounts, additional review platforms, or any other resources relevant to your business.
Absolutely! Log in to your dashboard anytime to edit the logo, colors, or links. Just save your changes, and they’ll update instantly.
Contact us anytime, and we’ll be happy to help!
We’re here to help! Fill out the form below, and we’ll get back to you in no time.
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